Velinsa ("Velinsa", "Company", "we", "our", or "us") respects your privacy
and is committed to protecting your personal information. This Privacy
Policy explains how we collect, use, and protect your information when you
visit our website at www.Velinsa.com (the "Site") or interact
with us in connection with our software engineering and development
services and products.
By using our Site or our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Contact and Account Information, such as your name, email address, company name, role, and login credentials when you create an account, sign up for a trial, or contact us.
- Product and Workspace Information, such as organization names, project names, environments, configuration settings, and metadata related to your use of our software products or platforms.
- Usage and Telemetry Data, such as IP address, device and browser information, pages viewed, features used, actions taken in the product, timestamps, and performance metrics.
- Diagnostic and Crash Data, such as error reports, stack traces, and logs generated by your use of our software, which help us troubleshoot issues and improve stability.
- Support and Communications Data, including emails, chat messages, meeting notes, and other communications when you request support or provide feedback.
We may also obtain business contact and firmographic information about you or your organization from public sources and third-party providers where permitted by law.
2. How We Use Your Information
We may use your information to:
- Provide, operate, and improve our software products, platforms, and related services;
- Configure and manage your account, organizations, and access permissions;
- Monitor and enhance performance, reliability, and security of our software and infrastructure;
- Diagnose and resolve technical issues and provide customer support;
- Analyze usage patterns and feature adoption to improve product design and roadmap planning;
- Communicate with you about your account, updates, incidents, new features, and events;
- Conduct research and analytics using aggregated or de-identified data to improve our offerings;
- Comply with applicable legal and regulatory obligations and enforce our Terms of Use and other agreements.
3. Data Processed on Behalf of Customers
If you use our products to build, deploy, or operate your own applications or services ("Customer Application Data"):
- We process Customer Application Data based on your instructions and our agreements with you;
- We do not sell Customer Application Data;
- We may host or process Customer Application Data in our infrastructure, subject to appropriate security and access controls;
- We may derive aggregated or de-identified information to improve our products, provided such information does not identify you or your organization.
If you are an end user of a customer application built using Velinsa products, please contact the owner of that application to exercise your privacy rights, as they typically act as the controller of your personal data.
4. Cookies and Tracking Technologies
We use cookies and similar technologies on our Site and in our web applications to:
- Enable secure authentication and session management;
- Remember your preferences and settings;
- Measure Site traffic and product usage;
- Support product analytics and diagnostics.
You can manage or disable cookies via your browser settings, though some features may not function properly.
5. Information Sharing
We do not sell or rent your personal information. We may share information as follows:
- Affiliates and Group Entities that help provide or support our software engineering and development products and services;
- Service Providers and Sub-Processors, such as cloud hosting providers, analytics tools, and support platforms that process information on our behalf under appropriate confidentiality obligations;
- Partners and Integrations you choose to connect, in accordance with your instructions and your agreements with those partners;
- Legal and Regulatory Authorities, where required to comply with laws or respond to lawful requests;
- Business Transfers, in connection with a merger, acquisition, reorganization, or sale of all or part of our business.
6. Data Retention
We retain personal information and service-related data for as long as necessary to:
- Provide and improve our products and services;
- Maintain customer accounts and workspaces;
- Comply with legal, regulatory, and accounting obligations;
- Resolve disputes and enforce our agreements.
Where feasible, we retain logs and analytics in aggregated or de-identified form, and you may have tools within our products to delete data you control.
7. Data Security
We implement administrative, technical, and physical measures designed to protect your information, including:
- Authentication and access controls;
- Encryption at rest and in transit where appropriate;
- Network and application security measures;
- Monitoring, logging, and incident response processes.
No system can be guaranteed to be completely secure. You are responsible for safeguarding any credentials or keys associated with your use of our products.
8. Your Rights
Depending on your location and applicable law, you may have rights such as to:
- Request access to and a copy of the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion or restriction of processing in certain circumstances;
- Object to certain processing activities, including direct marketing;
- Receive your personal information in a portable format.
To exercise these rights, please contact us using the details below. We may need to verify your identity and may not be able to fully comply with requests where we must retain data for legal or legitimate business purposes.
9. International Data Transfers
Velinsa may use cloud infrastructure and service providers located in multiple countries. As a result, your information may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home country.
Where required by law, we implement appropriate safeguards for cross-border transfers, such as standard contractual clauses or other mechanisms recognized under applicable data protection laws.
10. Links to Other Websites
Our Site or products may contain links to or integrations with third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties and encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our products, technologies, or legal requirements. Any updates will be posted on this page with a new "Last Updated" date. We encourage you to review this Policy from time to time.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
Velinsa
2248 Broadway, New York, NY 10024, United States
Phone: (562) 442-1611
Email: hr-team@velinsa.com